Damaged watch and shocking attitude

My son's swatch stopped working shortly after 2 year warranty period (How co incidental) . After taking it to swatch for repairs i was told that it's a mechanical problem inside the watch and can't be repaired and I must purchase a new one. How they concluded this I don't know as they can't open it as it's sealed. They said it was a problem inside the watch so surely this was inherent from day 1 and just happened to flare up after 2 years. Same thing happened to 2 people I know. So I wa sold a dud watch and Adriaan Bough from head office is totally uninterested and has a shocking attitude. I woudnt buy another swatch and would advise the public not to either. He 'Offered me 33 percent discount " on purchase of a new one. What a lovely policy. They obviously have many issues and have come up with this way to lock people in. How disgusting. He also put the phone down on me and failed to get back to me without me nagging. Beware to the public of duds and swatch as it's a waste of time (excuse the pun) rather take your time and money elsewhere.