Communication lacking
Online purchase concluded a week ago with no confirmation and or requested feedback. I've sent multiple feedback requests via webpage, also used messenger as per the Facebook page Still waiting..... Not a great experience, I would have opted for a different brand
Helpful (0)
Replies (12)0
Replies (12)
Swatch Group South Africa's replyOfficial
06 Sept 2021, 13:57Hi Eben
We are sorry you have not had a great experience. Please could you provide us with your contact details so that we can get in touch with you to assist with your query.
We are sorry you have not had a great experience. Please could you provide us with your contact details so that we can get in touch with you to assist with your query.
Swatch Group South Africa's reply06 Sept 2021, 13:57
Official
Hi Eben
We are sorry you have not had a great experience. Please could you provide us with your contact details so that we can get in touch with you to assist with your query.
We are sorry you have not had a great experience. Please could you provide us with your contact details so that we can get in touch with you to assist with your query.
's updateReviewer Update
06 Sept 2021, 14:00***
I'll respond with mobile number upon email received?
I'll respond with mobile number upon email received?
's update06 Sept 2021, 14:00
Reviewer Update
***
I'll respond with mobile number upon email received?
I'll respond with mobile number upon email received?
Swatch Group South Africa's replyOfficial
06 Sept 2021, 14:05I am in the process of checking with our Ecommerce department (Michael Tlhapi)
Swatch Group South Africa's reply06 Sept 2021, 14:05
Official
I am in the process of checking with our Ecommerce department (Michael Tlhapi)
Swatch Group South Africa's replyOfficial
06 Sept 2021, 15:35Hi Eben,
Please email *** or *** for assistance.
Please email *** or *** for assistance.
Swatch Group South Africa's reply06 Sept 2021, 15:35
Official
Hi Eben,
Please email *** or *** for assistance.
Please email *** or *** for assistance.
's updateReviewer Update
06 Sept 2021, 15:37Hi,
I cannot see the email address?
I thought Michael Tlhapi is in progress with E commerce team....
I cannot see the email address?
I thought Michael Tlhapi is in progress with E commerce team....
's update06 Sept 2021, 15:37
Reviewer Update
Hi,
I cannot see the email address?
I thought Michael Tlhapi is in progress with E commerce team....
I cannot see the email address?
I thought Michael Tlhapi is in progress with E commerce team....
Swatch Group South Africa's replyOfficial
06 Sept 2021, 15:43Hi Eben, He is unable to pick up your detail without your full name and surname and order number? Apologies, I a not sure why you are not able to see the email address. You can also try: ***.
Swatch Group South Africa's reply06 Sept 2021, 15:43
Official
Hi Eben, He is unable to pick up your detail without your full name and surname and order number? Apologies, I a not sure why you are not able to see the email address. You can also try: ***.
's updateReviewer Update
06 Sept 2021, 15:45It's showing ********* as an email, not sure if I'm doing something wrong, not able to see the actual email address?
Eben Griffiths (Full name/surname)
Eben Griffiths (Full name/surname)
's update06 Sept 2021, 15:45
Reviewer Update
It's showing ********* as an email, not sure if I'm doing something wrong, not able to see the actual email address?
Eben Griffiths (Full name/surname)
Eben Griffiths (Full name/surname)
Swatch Group South Africa's replyOfficial
06 Sept 2021, 15:47I will send your full name to the Ecommerce department and to check facebook messenger. Hopefully that will work.
Swatch Group South Africa's reply06 Sept 2021, 15:47
Official
I will send your full name to the Ecommerce department and to check facebook messenger. Hopefully that will work.
's updateReviewer Update
07 Sept 2021, 12:30Still waiting.....
's update07 Sept 2021, 12:30
Reviewer Update
Still waiting.....
Swatch Group South Africa's replyOfficial
07 Sept 2021, 12:44Hi Eben, I was advised that you were contacted via FB messenger?
Swatch Group South Africa's reply07 Sept 2021, 12:44
Official
Hi Eben, I was advised that you were contacted via FB messenger?
's updateReviewer Update
07 Sept 2021, 12:48Hi, I was and still waiting for a resolution.... Messenger is not responding today either. You are all surely working for the same company?
Can you perhaps advise the Swatch messenger team that I want a refund and or the CEO contact details
Can you perhaps advise the Swatch messenger team that I want a refund and or the CEO contact details
's update07 Sept 2021, 12:48
Reviewer Update
Hi, I was and still waiting for a resolution.... Messenger is not responding today either. You are all surely working for the same company?
Can you perhaps advise the Swatch messenger team that I want a refund and or the CEO contact details
Can you perhaps advise the Swatch messenger team that I want a refund and or the CEO contact details
Swatch Group South Africa's replyOfficial
07 Sept 2021, 13:04Hi Eben, Swatch Group have sold the business to Treger Group, who are now the new owners. I have been assisting with transferring messages across. You can contact Treger Group for assistance if you would like to speak to the Ecommerce or CEO.
Swatch Group South Africa's reply07 Sept 2021, 13:04
Official
Hi Eben, Swatch Group have sold the business to Treger Group, who are now the new owners. I have been assisting with transferring messages across. You can contact Treger Group for assistance if you would like to speak to the Ecommerce or CEO.