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mrpatras M

1 reviews | Active since Jan 2012

27 Jul 2021, 09:00

Another BBBAA company

Another africanized business

I went with my Rado for a repair. I got a quotation and by the time I got home, I received another one, 400 rand more. Upon confronting them, it turned out a traditional "eish, sorry". Two month later I have had no feedback, what happened to my watch. Probably they sold it somewhere. It is such a stench! When Rado was with Picot&Moss, I have never experienced such **** service. They had competent staff, willing to find solutions, answering their phones, providing feedback. Once I went to this Swatch group with another Rado to shorten the bracelet. Tipical african job. A day later, in a mall, I felt something falling in my palm. It was my watch that the pin holding the links fell out. The oakie did not inserted it properly. Four times I went with another one to sort out a discoloration on the face. Of course, useless. I figured out by myself. And now, two month later after I accepted the quotation they're totally in the dark. However, I realized why: They work according to African Time

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Replies (1)
Swatch Group South Africa
Swatch Group South Africa's reply27 Jul 2021, 09:47
Official
Dear Mihail
We are sorry to hear that you have had a negative experience. Please provide us with your phone number and email details so that we can assist in resolving the issue.