GLP-1 HEALTH SOLUTION ORAL LIQUID - MANUFACTURED IN SOUTH AFRICA - TOTAL LIE AS IT SHIPS FROM CHINA

Subject: Formal Complaint – Misleading Advertising and Non-Delivery of Product

To: The National Consumer Commission / Advertising Regulatory Board

Dear Sir/Madam,

I am writing to lodge a formal complaint regarding a company from whom I ordered a product on 28 October 2025. The product was advertised as manufactured in South Africa, which was a deciding factor in my purchase. However, after payment, I discovered that the item is being shipped from China, which constitutes misleading advertising.

Despite numerous emails since the date of purchase, I have not yet received my product. The company provided a tracking number (LM***CN) and the tracking website https://www.17track.net/en . For the past several days, the parcel status has not changed or shown any movement.

Below is the message I received from the supplier:

Dear Customer, Your package has been shipped out. Your tracking number: LM***CN The tracking website is: https://www.17track.net/en

Please kindly wait 3-5 days for the shipping information updated on the tracking URL. Estimated delivery dates may be affected by traffic conditions, holidays, or weather. We have not received a notification from the logistics company that your package is abnormal at the moment, so your package is currently in smooth transportation. If the package shows as delivered but you have not received it, please check with your family or neighbors. If not, please let us know, and we will check the package’s logistics tracking for you. Best Regards, Customer Service Team

Every subsequent email I have received from the company has contained similar, generic and automated responses, with no genuine assistance or resolution. I have repeatedly requested a refund and indicated my intention to report the matter to the Consumer Council, but the responses remain unchanged.

Given the circumstances — including the false representation of the product’s origin, non-delivery, and lack of proper customer service — I believe this case qualifies as misleading advertising and potentially online *****.

I kindly request that this company be investigated for deceptive business practices, and I ask for guidance on how to proceed with obtaining a refund.

I can supply copies of:

Proof of purchase and payment

All correspondence with the supplier

Screenshots of the adverti*****t and tracking information

Thank you for your attention to this matter. I look forward to your response.

Yours faithfully, Fienie McCallum *** *** 06.11.2025

PLEASE HELP ME