SV Motors
Pathetic.
Vehicle: 2005, 1.7DTI, Opel Corsa Utility
On the 03/06/2017, I took my vehicle to be repaired by Shaun at SV Motors. I paid 15K for my vehicle engine to be overhauled.
Till today I have not received my vehicle in the agreed running and working order as promised by Shaun. He initially stated that the vehicle will be repaired in 2 weeks.
Sequence of events below:- - 03/06/2017: Vehicle taken to SV Motors. -17/06/2017: My vehicle was not fixed. - 01/07/2017 to 31/08/2017: Vehicle is still not repaired however I was given the run around that it was taken for various tests as the water was STILL mixing in the engine after many attempts were made to repair it. 11/09/2017- Message from Shaun to state vehicle will be dropped of tomorrow. (Tuesday) 12/09/2017- Message from Shaun to state while my vehicle was being delivered, there was a knocking sound and that it will be fixed and ready by Friday, 15/09/2017. I did state to him than once the vehicle is in my possession and it isn't in proper working order, I am going to request for a refund and I provided my bank details to him. 18/09/2017- Message from Shaun stating vehicle will be repaired today and he will be testing tomorrow, 19/09/2017. 19/09/2017- I message him to find out if testing was completed and it wasn't. 20/09/2017- Message from Shaun stating vehicle will be ready by Friday 22/09/2017 and if it is not I will be refunded my money. My vehicle was not repaired on the 22/09/2017. 23/09/2017- Message from Shaun stating vehicle will be ready on Tuesday after it goes to the engineers for a warranty test. 26/09/2017- Message from Shaun stating he wants my bank details do to a transfer/refund. 27/09/2017- I message Shaun to follow up on the engineers testing/sign off. The vehicle was still at the engineers and he was waiting on them. 28/09/2017 - Message from Shaun asking if the money cleared. 29/09/2017 - Message from Shaun asking again if the money cleared and that the vehicle will be ready this afternoon. 30/09/2017 - I message Shaun asking if indeed a transfer was done, he stated he will double check. (IF YOU DID DO AN EFT YOU WOULD KNOW) 02/10/2017 - I ask for feedback on the EFT done and contact details for the engineer to follow up on my own. I wasn't given either of what I requested. Shaun then stated that he will drop of cash with the vehicle. 04/10/2017- Message from Shaun stating an EFT was done last night and that he will drop my vehicle of tomorrow, 05/10/2017. 05/10/2017-Message from Shaun stating that he is tired of fixing my vehicle. He spoke to his insurance to pay for a new "block" and that it will be delivered on Monday, 09/10/2017. 07/10/2017- I once again followed up on the EFT and requested POP. A POP was sent but no money cleared. I was sent a FRADULENT pop. Apparently this was done by his sister because he didn't have money. 08/10/2017 - 13/10/2017: Still given the run around for my vehicle and the ********** POP. 14/10/2017: Message from Shaun stating he needs the original LogBook to do the police clearance. 16/10/2017: Message from Shaun stating he needs the original LogBook to do the police clearance at this point I asked him a direct question as to whether my vehicle is fixed and running to which he stated YES. 23/10/2017: I ask for feedback as to when I would have my vehicle, I was told that he has a family emergency, she daughter was in hospital. 24/10/2017: Message from Shaun to state that everything will be sorted out today.
Till today:- - I have not received my vehicle. - The ********** POP seems to have been forgotten.
My resolution:- - My vehicle be handed back to my in running/working condition. -Police clearance for the new "block" -New registration papers showing the new engine number.
if not I be refunded my total amount of 15K.
If the above is not met:- - I open up a case at the police station. -I report this to RMI. -I take this to social media. -The ********** POP together with my case number be handed to the ***** unit for them to investigate. They may just uncover more than just a ********** POP.