Disappointed customer

Genuinely unhappy with service at Suzuki Pietermaritzburg today, very disappointing experience. Poor service, communication was frustrating I was very disappointed. Unfortunately it was not the first negative experience I have had with the dealership.

On one occasion when I took in the car for service I discovered afterwards one item in my car was missing. Reported the missing item to management at the workshop, I was told of their disclaimer.

On a second occasion my car was returned with a fault that was not present when I handed it in, it came back with doors not locking.

Today I left the car for service around 08H00am. I then received an authorisation emai at 11H41 from the company where I have my service plan. I then went in to wait for the car at 14H00 or shortly after 14H00. On my arrival no one mentioned anything to me a delay or that their running behind schedule. I waited for a good two hours and more until I overhead stuff discussing another customer car. I then asked what was happening only then I realised that they were only taking my car into the workshop around 16H00.

I do understand that delays and unforseen problens can happen, but todays incident brought it all back the previouse experiences and have serously affected my confidence all together.

I am very disappointed shame.