Disappointing service from service department

Very unhelpful service department. I booked my car for service. Communicated with “Alison” via email, she confirmed date etc only to be told on the day that they cannot service my car as they haven’t claimed from my extended service plan provider. “We tried to call you to ask for pictures of your ODO so we could claim” when I explicitly told Alison to contact me on email as I am unable to answer my personal phone at work.

After that the car was apparently book again for the following Tuesday, where no one called, emailed or sms to confirm my booking.

I just moved to Midrand from Durban where I was servicing my car and the service I got from Suzuki Kyalami is very disappointing to what I am normally used to at Emond Auto - Suzuki Durban. Will be servicing my car elsewhere thank you very much.