Owner's lack of professionality and Client Service.

This is actually a review marking for KAROO JAC. However, Karoo JAC, Karoo Ford and Karoo Suzuki are one group (Same owners). Karoo JAC are nowhere to be found on this platform.

Recently we had issues with our JAC T8 1.9TDI's universals which was caused by the JAC and Suzuki technician. This is our only vehicle thus making it difficult to leave it at the dealership for days. We took our JAC down to PE prop shaft centre because we had to go for medical reasons. Vasco, such a great person could help us with the 4X4 prop shaft but did not have enough time to fix the rear prop shaft. He spoke with the dealership and stated that they have to send the prop shaft down to complete the repair. This now meant that we will be sitting without a vehicle for 3 days taking courier etc into consideration. We asked if it's possible to have a courtesy vehicle or loaner. One of the directors mentioned that it is not he's f&$#ing problem. Long story short - I am totally disgusted with the lack of professionality and lack of client service from the director's (Rudi Liebenberg) side. However, a great big thanks to both Tiaan and Marlene (Workshop JAC) that you've done everything in your power to try and assist and provide the best client service you possibly could. I know you were cut off by the director for not wanting to help. Keep up the great work, to you two.

At the end of the day my needs as a client were not fulfilled. Not by lack of staff but lack of commitment to JAC and myself as the client from management. Sorry to JAC SA, you succeeded by introducing a great vehicle but failed in customer service from the owner. Send the dealership owners on the training programs. They might just learn something.