INCOMPETENCE ON ANOTHER LEVEL!!!!

Not even a one star deserving on this. The worst service I had. Made a booking on 8th January 2025 for my car to be serviced on the 15th of January 2025. Got there at 07:15. Went through the booking processes as required. I was then asked if I needed transport to be arranged and I said yes. At 07:35, I asked when the transport would arrive and told that the driver would make his first collection at 08:00. I informed the employee that I was running late for work and could not wait that long. I made my own transport arrangements and left. I got called during the cause of the day being informed of the progress of the service and that they were awaiting my service plan to approve. At 14:45, I received a call from Nicolene informing me that the call was ready for collection and the driver would have to pick me up. I confirmed location and patiently waited. At 15:00, I called back to no answer and after a few tries managed to get through. I was told that the driver went to the incorrect address and would arrive soon. 30 minutes later, the driver still did not arrive, I called back and said that I would arrange my own transport to the dealership. Got there at 15:32. I was told that I needed to wait 10 minutes as the paperwork was still being processed. Over the call, I specifically informed Nicolene that I did not want my car to be washed as I was out during office hours. At 16:00 I was told that the car would be brought to the front. I waited in the scorching sun and decided to go in. A different lady approached me and informed me that the car was still being washed, after I specifically said that I did not want the car to be washed. A few gentlemen whom I arrived before them, left not waiting too long. How does this process take so long. I have never experienced such unprofessionalism at a Suzuki dealership. Lies on top of lies! It's a story with each appearance to the front. "It will only take 10 minutes, the car will be brought to the front". How do I wait this long for a collection that I was informed was ready! I only left there at 16:20.