Ignored booking service

If I could give a -10 stars I would. Tried using the website to book a service, nothing happened, tried a few times before I decided to call to get a service booked for my vehicle, was informed I will be called back. Never heard a thing. A week went past, and still nothing. Really disappointed. Ended up going to another Suzuki in MENLYN to get help. AND STILL haven't heard a thing from them, a MONTH LATER