Disgusted! Poor service!

**Suzuki Auto South Africa — An Absolutely Disgraceful Customer Experience**

I am honestly **gatvol and disgusted** with the way Suzuki Auto South Africa has handled what should have been a straightforward warranty matter\.

I bought my Suzuki Ertiga **brand new**\. The vehicle is not even a year old and has only travelled approximately **66,000 km**\. Despite being a relatively new vehicle, the engine has now **seized** — an extremely serious and concerning failure for a vehicle of this age and mileage\.

What makes this situation even more unacceptable is that the vehicle was **last serviced at Suzuki Centurion**\. Shortly after leaving their workshop, the vehicle experienced a serious loss of power\. The driver also reported that the **oil warning light remained illuminated for longer than normal**\. The vehicle subsequently broke down and was taken to Suzuki Mokopane, where the engine was diagnosed with a major failure/seizure\.

At this point, I expected Suzuki to do what any reputable manufacturer should do: investigate the matter properly, take accountability for the vehicle having been serviced within its dealer network, and provide a reasonable solution under the manufacturer’s warranty\.

Instead, I have experienced an extraordinary lack of urgency, communication, accountability and basic customer care\.

The customer care process has been **slow, inefficient and incredibly frustrating**\. You constantly have to chase for information, follow up on matters that should already have been dealt with, and essentially do the work of the customer\-care department yourself just to get answers\.

And then there is the service manager at **Suzuki Centurion, Rico**\.

The attitude and manner in which this matter has been handled have been deeply disappointing\. Rather than demonstrating compassion, accountability or any genuine concern for a customer who has purchased a brand\-new vehicle and is now facing a seized engine, I have experienced an attitude that comes across as dismissive and completely unwilling to take responsibility\.

The vehicle was serviced at his workshop\. Shortly thereafter, it suffered a catastrophic engine failure\. Yet despite the seriousness of the circumstances, there appears to be **no willingness whatsoever to properly engage with the situation or take ownership of what happened within the dealership’s service environment**\.

Even more shocking is that **Suzuki has rejected my warranty claim and expects me to carry the cost of repairing the engine myself**\.

Let that sink in\.

A customer buys a vehicle brand new\. The vehicle is less than a year old, has approximately 66,000 km on it, is serviced within the Suzuki dealer network, and shortly afterwards suffers a catastrophic engine failure — and the response from Suzuki is effectively: **you must fix it yourself\.**

That is not the level of service, accountability or confidence I expected when purchasing a new Suzuki\.

I chose Suzuki because I believed I was buying into a reputable automotive brand backed by a manufacturer and dealer network that would stand behind its products\.

Instead, this experience has completely changed my perception of the brand\.

**Suzuki Auto South Africa has not simply failed to resolve my problem — they have failed to make me feel like a valued customer at all\.**

A vehicle can break down\. Mechanical failures happen\.

What determines the reputation of a manufacturer is **how they treat the customer when something goes wrong\.**

And based on my experience, Suzuki has failed that test spectacularly\.

I am not asking for special treatment\. I am asking for **accountability, a proper investigation, transparent communication and a fair resolution** to a catastrophic engine failure on a nearly\-new vehicle\.

At this stage, my biggest disappointment isn’t even the engine failure\.

It is the way Suzuki has handled **me** as the customer\.

**Brand\-new Suzuki\. Catastrophic engine failure\. Dealer service history\. Warranty rejected\. Customer left to deal with the consequences\.**

This has been one of the worst customer\-service experiences I have ever encountered with a vehicle manufacturer\.

**Suzuki Auto South Africa — you can and should do better\.**