UNFORTUNATELY POOR SERVICE

Since 2021, for the first time I have been treated poorly by Suzuki Boksburg. Car went in at 7am for a service on 3 July 2023 and only got home the same day at 17:45pm. But read the explanation below.

I was contacted to say that my car was ready at 13:32pm and that a driver would b arranged to collect me from home.

At 15:30pm, after making two calls to Suzuki Boksburg and waiting 10 minutes on the cell phone, to enquire whether I have been forgotten, I was told that the manager will be contacted namely Llewellyn.

At 16:15pm I contacted Llewellyn who told me that the driver is on his way.

When the driver, Vincent arrived at my home after 16:25pm he clearly appeared to be agitated by the way he greeted me and in the manner of his driving and drop off.

On collecting my Suzuki Swift after making payment, as I am about to drive off I am stopped to have the tail light changed, which took another good 25 minutes to.

I then went to the office of Llewellyn and told him that the service of Suzuki Boksburg SUCKS! The car was ready at 13:32pm, the drive Vincent was angry when collecting me so late, and now my tail light needs replacing and look at the time already it's way over 17pm.