Service now is bad since 2021

4 years I wrote a review about the beautiful service I for from Suzuki. Today I phoned in the morning to book my car for a service, I was on hold for 3 whole minutes. I phoned again still I held for 2 minutes and I phoned the third time I asked for a call back. The reception lady did take my details but I never got a call back. Your service has turned for thr worst. Till now I had no call back. I'm moving my business to Suzuki in Alberton.