Goods ****** from car during Service

I'm very unhappy about the "looting " that I've experienced at Suzuki Boksburg . Our car was taken for a service on 25 August 2022, and my personal items were removed from the car.

I've reported this painful and unpleasant matter . I've reported it to a gentleman who introduced himself as Lluwellyn and a lady called Busi.

They both promised to look into the matter and come back to me... up until today, No Communication from them.

I'm extremely hurt, feel violated by this disregarding attitude , that we've paid for .

It's the second time that we took our car there to be serviced at Suzuki Boksburg and every it comes back, its all messed up ( interior carpets and beadings detached and not mounted or fixed/ fitted back ), to its original condition.

This second visit, the car was ransacked, the cabio was turned upside down! Inside out! Things were "******" from it as well as items that was inside the car.

Nobody advised me to remove things like cell phone charges, perfume, petty cash, shopping bags still with items inside; even though I brought it to the attention of the lady who received so well , whom I informed that our bookingis so early, and appreciate it, I didn't make time to offload our shopping bags or to remove personal items. ( I took her to the car to show her how full the car still is even inside the boot ) The friendly lady assured me that I have nothing to worry about, nothing will be removed from the car. I trusted her statement and assurance! Against my daughter's better judgement.

I'm very disturbed but more disappointed in Management who does not care about after service relations nor take their clients unhappiness or complaints serious.

Please advise

Ponds Petersen