Car insurance and car dealer

The below is an email I sent to the businesses in question. I am so fed up with everything. The email explains my issue and frustrations.

Good Morning I trust this email finds you well. Please be advised that I am preparing to take this issue to the ombudsmen and putting this on Hello Peter unless you can resolve it immediately.

Firstly, I was informed that this deal is for Substitution/Replacement vehicle. Which means my contract stays exactly the same and the only change will be the vehicle itself.

Meaning everything from the original contract must legally be moved over to the new contract. That includes, Smash and Grab, Service Plan, Maintenance etc.

No one advised me whether or not the new vehicle had any of this, no one advised me that I personally would need to be the one that needs to investigate whether the vehicle has these or not. Now, please keep in mind I am not the one who searched for this vehicle, I was never advised on whether I have this option or not, to search myself. I was told there is a department that deals with it. I was then contacted by Shafeeq Anter from Budget Insurance (Telesure) who advised he would be searching for the car for me and handling my case, fast forward a few weeks later, Shafeeq has disappeared and is no longer responding to my emails. The Naeem took over and has been helpful. Prior to that the first problem surfaced and I noticed that the new vehicle does not have a smash and grab, I then spoke to the Muhammad Aziz from Suzuki Boksburg who was the dealer I was going to be dealing with regarding the new car that was found for me. I advised him that my contract clearly states that I have smash and grab and according to this deal, everything from the existing contract must be transferred to the new one, this was confirmed on email by Shafeeq. So I advised Muhammad. He then obtained quotes so the smash and grab could be fitted. I was then advised by Muhammad that it would not be done as the Insurance is refusing, claiming it is too expensive. It was only after I called and requested an explanation that the smash and grab was then fitted, now please keep in mind, I noticed myself that the new vehicle did not have smash and grab, no one informed me..

The smash and grab was then fitted and the deal went ahead and I was informed I could go and receive the vehicle, this was 30/08/2019. On a Friday afternoon.

When I arrived, Muhammad went through a few documents with me, then said, the car does not have a service plan. I was very surprised about this because I know for a fact existing contract clearly states the vehicle had a service plan and as this is a Substitution/Replacement everything should have been moved over, just like they did with the smash and grab, so why was the service plan left out and why is it that nobody informed me.

The dealer than said, he doesn't know, I should ask the insurance. I had no choice but to take the car as I was forced to return the courtesy car that was provided to me.

I then contacted the insurance and they told me that I must sort that out myself. The nerve, to tell me thAt even knowing exactly how things we're meant to be done and now I am sitting here, no one willing to do their jobs and fix this. I must now call around and try and figure this out myself.

I then called MFC for assistance. Lebo advised me on the actual process of these subtitution/replacement deals.

The dealer is meant to be the one that adds the service plan onto the contract where it will then from part of the monthly instalment that I pay to the bank, hence the the reason everything stays the same, including the instalment amount.. Meaning, Suzuki Boksburg was meant to ensure that the new contract that I sign with them was exactly the same as the existing contract, if there were any issues, they had to sort them out with Budget Insurance. This has not happened and as I right this email, NO ONE has gotten back to me and fixed this.

The final straw was when MFC informed me that Suzuki Boksburg has not even sent them the Origalinal Natis and second Witness form and proof that the car is in my name. So I am driving around at the moment with a car that is not in my name, should I have an accident, I am not covered at all.

Meaning, I should not have the car in my possession at all.

What in God's name is wrong with you people. Why is no one doing what they are meant to be doing. I was involved in a hijacking, my car was taken at gun point and there after I was treated like a ******** just so they can prove I was not lying. Now I have to go through this.

I have had it. I am fed up.

I expect feedback form someone today on the above. The car must be on my name, the proof must be sent to MFC and the service plan must be added onto my contract. Please.

I have attached proof sent to me by MFC that clearly shows the car had a service plan and therefore should have been added to the new contract.