Bad Service

On the 4th May at 15:34pm i called Suzuki Boksburg service department to make an appointment, actually the call was to follow up on my online booking appointment that i made from the email they sent me, the lady i spoke to i think she said her name is Fikile could not find my online booking i then said to her can she schedule me either Thursday or Friday the 5th and she said they were fully booked she can assist me on Monday 08th, i then opted to be schedule for the 12th May, as she was trying to make the appointment for me she asked if i have serviced my car with them i told her yes i have and she requested for my car registration number i told her i am not too sure of my registration number but i think its...giving her the registration number, she could not pick it up on her system i told her its because it might be wrong as i always mix the alphabet around but can she try with my details like name, surname and mobile number to retrieve my details she said she cant she needs my registration number, i said to her its fine at the moment i am driving can she secure the appointment for me once i have arrived home i will call back with he correct registration number i just want to secure my appointment at this stage and she said she can not make it without the registration number, i said to her but i have made an appointment before with my incorrect registration and then call back later with the updated registration but she refused and said i should call back to make an appointment when i have the correct details, i always have problems with the service department receptionists even last year i had a bad experience with one of the ladies and i said to myself i am no longer taking my car back to Boksburg branch but for some reason i always go back to them but unfortunately this time i am done with Boksburg branch the customer service from the receptionists is very poor.