YOU MAY DIE B4 THEY HELP

My Suzuki Swift Dzire developed a gearbox problem at under 40000km. After 10 days of phoning and having to reverse all the way home in a dangerous traffic area they eventually told me I could bring it in. They test drove it and told ME I must take it to Westmead in Marionhill area. 80km round trip.

I am retired ill health after a big heart attack which left me with 34% ejection fraction on my left ventrical. I had to move to Durban to breathe where I stay alone and my family are in Gauteng. I am stranded and cannot get to shops or go for my meds. After almost 2 weeks and regular calls from me they ('Toti Hyundai/Suzuki) eventually tell me they have a dispute with Suzuki SA and will reassemble my car and I must take it another 100km round trip to uMhlanga. Two weeks wasted. When I complained Suzuki SA eventually agreed to effect the repair under warranty. They said I could request a courtesy car after 15 days!! 15 days later they still have done nothing as they are waiting for parts. Despite asking 6 times they refuse to even give me a s****** to get around! Beware if you are buying Suzuki. Their service centres are FAR (min 20km) their product fails and a dispute that has NOTHING to do with the warranty leaves you stranded for ovee 2 weeks with NOTHING achieved. They always let you know "tomorrow" (said same thing on Thursday/Friday/today). I said I don't care for a progress report, I desperately need transport NOW. THEIR product failed. THEIR internal dispute caused a 2 week unneccessary delay. They refuse to assist. I could die without my meds in the interim. Never again.