Unprofessional from Matthew

I am extremely disappointed with the service I received from Suzuki in Fourways

I purchased my Suzuki in December from Amanzimtoti, Durban, and was referred to the Johannesburg branch as it is closer to where I live. I was specifically instructed to collect my number plates and license disc on the 12th. I was told the branch closes around 16:30–17:00, so I arranged time off work to be there on time.

I arrived at approximately 16:15, explained my situation, and was assisted by a staff member named Matthew. Unfortunately, his attitude was very rude and dismissive. I was told they did not have the number plates and that they are “just middlemen,” in a manner that felt defensive and unprofessional.

At no point did I raise my voice, yet I was told not to shout and made to feel as though I was the problem. I was then asked to wait 20 minutes. Instead, Matthew got into his car and left without any communication. I waited from 16:15 until about 16:55, and no one came to update me or explain what was happening.

I eventually left with no assistance and no explanation. What frustrated me most was not just the issue with the number plates, but the complete lack of communication, accountability, and basic customer service.

This experience does not reflect the level of service I expect from Suzuki.