UNHAPPY CLIENT

I purchased a brand new Vitara at the end of February from your JHB south branch, I went camping the first weekend of March and unfortunately a rock punctured my back tyre. When I got back to JHB I contacted Super Quick and Tiger Wheel & Tyre looking for prices. TWT contacted Continental tyres and was advised that the tyre size I need has not been imported in SA yet. I contacted Suzuki south which then contacted head office. A day later I received feedback and Head office said that they cannot give me 1 tyre but will replace all 4 tyres free of charge. I asked twice if that is correct - FREE OF CHARGE and was re-assured that there will be no charge. I waited almost 2 weeks for the delivery of the tyres. Last week Friday I received a call from Ipop south that my tyre has arrived BUT I have to pay for it. That was the instruction they received from Head Office. This is totally unacceptable. Why tell me that there will be no charge and then change your mind on the day of delivery? I have been telling everyone how great Suziki is and now I get this? I am very disappointed in the service provided by Head Office.