Unacceptable Delay and Uncer*****y Regarding Brakes of my car

I am extremely dissatisfied with the service I am receiving from Suzuki Mthatha.

My vehicle was taken to the dealership last week due to a brake issue and a warning on the vehicle. I was informed that the vehicle could not be released because the brakes had not yet been authorised. The brakes were authorised on Wednesday this week, and I was told that the parts had been ordered and were expected to arrive on the same day.

However, I am still without my vehicle. When I followed up, I was told that the parts might arrive today at around 3:00 p.m. When I contacted the dealership again, I was informed that the parts had still not arrived and might only be delivered on Monday. I find it unacceptable to keep receiving uncertain answers about when my vehicle will be repaired and returned to me. I understand that courier delays can happen, but I expect clear communication and a definite update regarding the order and delivery date.

I would like Suzuki to investigate this matter and confirm when the brake parts were actually ordered, where the order currently stands, and when my vehicle will be repaired and ready for collection.

I am not satisfied with the way this matter is being handled, and I expect Suzuki to take responsibility for resolving it and communicating clearly with me.