treating loyal customers badly!

I Bought my car 5 years ago when the brand was still new and I was advised against buying Suzukis. I bought it and certain things have needed checking every service like the faulty handbrake. My criticisms of the car are the poor consumption and small boot. You need to fill up 3 times between Jhb & Margate. When you comment you are told you are a \complaining customer who can never be made happy". I've never had to cut my child out of a faulty seatbelt in any other car!! Well Clive"