1 reviews | Active since Nov 2010
Thorp Motor Group & Suzuki South Africa Service
I have been without my car now for almost 10 weeks. I connected a hired trailer with faulty wiring which blew the circuitry on the car. Subsequently had it towed to Thorp Motor Group 's N1 City branch and they spent a few days trying to figure out what is wrong with the car before settling on the ECU (central computer) being blown. The part had to come from Japan and it took 6 weeks (!) for it to arrive. Following that, another week of struggling with the car and then another part needed to be ordered, which is taking another 3 weeks to arrive because Suzuki Auto South Africa doesn't have parts in the country. I cannot understand how a motor car brand and a dealership can just tell you it'll take almost 3 months to fix your car. That's the problem with these imports: they catch you on a great deal with a good value for money car, but then parts and after-sales service is a massive challenge. Unbelievable. This will be the last time I buy a Suzuki! Warren Thorp your dealership brand is not doing a great job in looking after it's customers - they haven't even offered me a loan vehicle during all this drama - shocking!
