This I the worse experience ever owner so many vehicle

Morning

Leizaan hope you well

Please can we have feedback regarding tick 8935. Also its been more than 24 hours.

@ Dave you have called regarding this matter still no feedback.

Harish

From: Liezaan Diergaardt <***> Sent: Wednesday, 26 July 2023 12:57 PM To: Harish Budhoo [Fidelity-ADT] <***> Cc: Sarah Meko <***>; ~Customer Care <***>; Mbali Njokweni <***> Subject: RE: Damaged Front Head Lamps | Suzuki Durban | Mr.Harish Budhoo | S-PRESSO1.0 GL+ MT | MA3RFL41S***6 | ND 920-247 | CSN~ 8395 |

Good day Harish

Trust you are well.

This email is to acknowledge receipt of your case logged with us. As you are aware, the dealer has loaded a warranty claim, which was rejected.

Kindly note that I will further investigate the reason and also escalate this to our aftersales manager for he’s review and revert to you during the course of this week with feedback.

Regards,

From: Harish Budhoo [Fidelity-ADT] <***> Sent: Wednesday, July 26, 2023 9:22 AM To: Mbali Njokweni <***> Cc: Liezaan Diergaardt <***>; Sarah Meko <***>; ~Customer Care <***> Subject: RE: Damaged Front Head Lamps | Suzuki Durban | Mr.Harish Budhoo | S-PRESSO1.0 GL+ MT | MA3RFL41S***6 | ND 920-247 | CSN~ 8395 |

Good day Mbali

Thank you for you response hoping this gets resolved sooner.

Harish

From: Mbali Njokweni <***> Sent: Wednesday, 26 July 2023 9:11 AM To: Harish Budhoo [Fidelity-ADT] <***> Cc: Liezaan Diergaardt <***>; Sarah Meko <***>; ~Customer Care <***> Subject: RE: Damaged Front Head Lamps | Suzuki Durban | Mr.Harish Budhoo | S-PRESSO1.0 GL+ MT | MA3RFL41S***6 | ND 920-247 | CSN~ 8395 |

Good day Mr Harish Budhoo

I hope all is well and thank you for the below email. Kindly note this email serves as reference to our telephone discussion dated 25/07/2023, relative to your vehicle concerns.

Please be advised ticket (8395), has been logged and assigned to a Case Manager (on copy) and herewith her contact details:

Name & Surname: Liezaan Diergaardt Tel: ***Email Address: *** @Liezaan, will be in contact with you in the next 24 working hours.

NB: Please reply to ALL Trust the above is in order.

Humble Regards

From: Harish Budhoo [Fidelity-ADT] <***> Sent: Wednesday, 26 July 2023 07:54 To: ~Customer Care <***> Cc: ***; ***; ~Customer Care <***>; ***; ***; ***; ***; ***; *** Subject: RE:

Morning

Please find attached pictures. As to when water is being poured over the head lamps and you can see the mist.

Harish

From: Harish Budhoo [Fidelity-ADT] <***> Sent: Tuesday, 25 July 2023 12:57 PM To: *** Cc: ***; ***; *** Subject:

Good day

We bought a Suzuki s-presso 2021 model in May 2022. The car is under warranty. We had a problem with the front lights and made arrangements to have it checked. According to Suzuki Durban (Chris Hani Road) , a report was sent to Suzuki Africa. After speaking to Devan from the dealership, he mentioned that there no cracks or any damages to the front head lamps. The dealership says that it is mist which is common. WOW I have never heard such nonsense . The car has been taken in 3 times and still no joy. I have spoken to Suzuki SA Ref – 8395 and am awaiting feedback. It is shocking to buy a new vehicle and to have issues like this. Why should the customer be the one running around this should have been fixed. I will allow Suzuki to give me proper feedback. If this is not sorted out then I will be forced to take further action through ombudsman and hello peter.

I am requesting a full report from the dealership that was sent to Suzuki SA. ND 920-247 VIN – MA3RFL41S***6

Thank you Harish Budhoo