TERRIBLE, TERRIBLE, TERRIBLE, TERRIBLE, TERRIBLE SERVICE!!

I DO NOT HAVE THE VOCABULARY TO EXPLAIN JUST HOW ATROCIOUS THE SERVICE I HAVE RECEIVED FROM SUZUKI HATFIELD HAS BEEN! THERE IS NO SUCH THING AS CUSTOMER SERVICE THERE, IN FACT! THERE ARE NO EXPLETIVES THAT COULD COME CLOSE TO DESCRIBING HOW I FEEL ABOUT THIS PLACE!

It has taken me well over a year of waiting for a seatbelt to be replaced on my car. I ordered a seatbelt with them in early 2017, the incorrect seatbelt is shipped by year-end and I have to call them myself to find out it's arrived. Now it's over a month since the correct one is said to have arrived in the country, and I still do not have it fitted. I constantly have to call them to find out the status as they rarely will call me first to update me. If this is the kind of service one gets nationwide, I would advise anyone to steer clear. Great cars, till something goes wrong and nobody wants to help.

I am literally begging them to take my money and fix my car. Meanwhile, I get to drive around with a brand new airbag that is not connected, and a joke of a safety belt - FOR OVER A YEAR NOW. Nice!