Terrible Service: Suzuki Kenilworth

I bought a Suzuki S-presso more than a month ago. I asked for accessories worth about R20 000 to be ordered and fitted.

When I collected the car, due to lockdown neither accessories nor the number plate were fitted. Please note: I have been the party contacting the dealership (Kenilworth, Cape Town). I understood the lockdown explanation but had to contact them again after the promise of end-of-June did not happen.

Today, after contacting them again - I was told via email by the salesman that he has ordered the accessories, that it is basically out of his hands and that I should now contact Jason (?) of Suzuki SA. Since when does the customer do follow-ups? This is unbelievable and ridiculous. I am sorry - I almost cannot keep this to myself! I also found the following sms from the salesman extremely unprofessional: “I need to get the parts Dept. to get me the cosmetics you required I hope the idiots has stock but will keep you posted” THIS WAS DATED 23 MAY.

I am very disappointed, especially after giving a stellar feedback re the purchasing experience went so well.