Suzukie Auto South Africa "OK" Bad Service when they damage your vehickle

Pull up shoulders that they cant do anything, What kind of service is this. see copy email. and where no feedback was given by Suzuki South Africa. "Good day Adel, "I trust this mail finds you well. Kindly note that the matter was escalated and the below feedback was provide. we are unable to do anything as this has already been raised by the dealer and feedback relayed to the customer with regards to the headlamps. With regards to the gears customer needs to book vehicle in for diagnosis, should she/he wish to we can email the dealer accordingly to arrange.