Suzuki Service plan

Just finished on a call with Dieketsend and I wish to repeat my view and concern with the issue at hand. In as much as I may or may not have been informed of the limitations regarding the service plan on the Ignis. I have had numerous vehicles on service plan, and I have never heard of a 30,000 km service plan. I appreciated the reminders last year when the car was due for service, various methods were used to remind me as a customer I felt that I was cared for.

To be told that it was my responsibility to "purchase" an extended service plan without it being offered to me, is beyond shocking for me. I wish I was advised of this limitation with my last service for 30,000 and then offered the extended service plan and then I would have made proper arrangements. It was a discovery for me when I tried to book the car for service that I needed to purchase something that I was not even offered by the dealer.

I believe this is not how you treat customer; the onus is the company to educate their customers by disclosing ALL information and ensuring that the customer is made aware of any limitations and available services or products from time to time to at least show that there is a degree of care for the customer and not just lip service. It may have just been a sale for the dealership, but for me it was a sentimental gift to my daughter buying her a car to last her as long as possible.

I will not be buying any Suzuki vehicles in future. I will be loading this on HELLOPETER for everyone to know the kind of customer care provided by your company. It's my responsibility to inform other consumers so that they can avoid being in my situation having to make alternative arrangements to service a car that is less than 3 years old. SAD STATE OF AFFAIRS!!!!