Suzuki Polokwane under BB auto Polokwane horrible service!!!

I took my car 2023 Suzuki Celerio 1.0 FWR773L to Suzuki Polokwane at 91 Landros Maare Street which is under BB auto Polokwane on the 13 December 2023 with mechanical problem whereby they informed me that it will need a new glutch kit and realise bearing which will cost me +-R11 500 to be fixed. I paid a deposit of R8000 as that was what they wanted for the car to be fixed and on the 02 January 2024 they called me to come with the balance to pick up the car as the technician was done fixing. I only managed to get there the next day on the 03 January 2024 whereby I paid the balance and took the car. Just by driving around their shop I fortunately had to switch the car into reverse gear but the gear was making that funny sound as if I'm unable to drive and had to immediately take the car back to Suzuki Polokwane for them to look into the problem. After the technician checked the car since he was also unable to switch the gear into reverse he came back to tell me that I have to leave the car as it seems there is a factory fault with the glutch kit they installed into the car.! Even today the car is still at Suzuki Polokwane whereby everytime I am the one to do follow ups and be told that the issue has been escalated to Suzuki auto SA whom are to give feed back, I don't know until when will the car be there at their workshop while I am monthly paying for the car instalment without serving me any purpose! Why do I have to suffer this long because Suzuki auto SA could not urgently communicate or approve the claim from Suzuki Polokwane for them to go ahead and fix my car as I have paid in full the amount they wanted? The only time I get any feedback is if ever I do follow up through their whatsup number as I always call in to speak to their Suzuki Polokwane service person by the name of Chris and will never get a return call from him!

Please assist me with this as I now feel like I will even end up being short serviced on the car which makes me to no longer have interest of the car as I am already paying for the glutch kit within a year! I even asked the person who was assisting me at Suzuki auto SA the other day if it is not the issue with the model's glutch kit and I was told that they will look into it and come back, I am still waiting to date! I'm currently struggling to get to work daily since I don't have another car to drive to work while I have a car idling at Suzuki Polokwane without knowing when it will be fixed.!

I'm not sure what to do now as I am paying R150 single to get to their shop, just to be told come next time as the car is not fixed.

Please help.....