Suzuki Northcliff TERRIBLE Service

I took my car for a normal service to Suzuki Northcilff on 13 July 2020. When I drove it the 3rd time after receiving it back, smoke came out of the bonnet and all the caps was gone. The enire bonnet was full of a mixture of oil and water. I took the car back and apparently replaced the caps, unfortunately I did not check that all the caps were back.

Due to the COVID situation I am not using my car often. On 4th August, again smoke out of bonnet. The watercooler cap was gone and no water in the bottle. I reported it to Ebrahim, who notify Suzuki Northcliff. I did not receive any response from them. I contacted them on 11th August. They promised to order a cap and replace it. It is now 14th August, no response from anybody at the Suzuki Northcliff. Can you please assist with the situation. I need to metion that before the mentioned service, I had NO problems with my Suzuki Vitara, a brilliant car! Martsie