Suzuki Northcliff

I do not like the way in which things unfolded yesterday. Your service advice "Yolanda" is not professional and courteous. I was not given a lift to work after waiting for an hour....she did not update me as to whether the shuttle is nearby or not. She only stated that "there is no one around and she has no idea when they will be back and mentioned the areas they had gone to".

I do admit that I rep**** late at 15:00 however that was only because I was trying to source out what should be done on the car that is in line with a minor service. When that was confirmed the service provider mentioned that it will be done around 17:00. In my head I'm thinking that a shuttle will make its way to my work place to fetch me while they are finishing off the car and that was not the case.

She calls me at 17:06 and informs me that the car is done and I must come fetch it and my question was "is someone on their way here and she said no all drivers are not available" and puts me on hold to check if any driver is available however the line disconnects. I then call back to find out if there is any progress she says no and I was like okay I'll use taxify to come there as I did in the morning to come to work, she says no we have closed you should fetch the car tomorrow morning.

My worry is that its late, no cash at hand and all people who leave close by my place have knocked off and I'm pregnant....so I need to borrow money to use a taxi which is a struggle so late and its double transport and there queues are long. Can you guess what time I got home and the fact that I had to organise someone to babysit my youngest daughter until I got home.

I was in tears yesterday travelling in Jozi in the dark going to catch a taxi to my place.....I seriously hate the why your staff treats its customers "me". I endured so much in a couple of hours. I also had to use taxis this morning to come to work which is a struggle and had to walk to the day-care to drop off my daughter. The inconvenience I tolerated from you is beyond measure!!!!

My car stayed in your premises overnight and I hope nothing is missing and that it is in good condition. Had it been ****** what would I have said to the insurance company ? I will be at your premises to fetch my car during my lunch break........today no one from your offices has contacted me in regards to my car.......your service is appalling and I regret the day I bought the car from your dealership!!!!!......

I would like to speak to your manager with the above!