Suzuki Kokstad – Rude Service Manager & Elderly Customer Mistreated

I am extremely dissatisfied with Suzuki Kokstad. The Service Manager (Carl) was rude on the phone and dismissive on WhatsApp (“I will deal with this at my own discretion”). Service was mishandled (brakes refused to be checked due to false “missing lock nut”), causing unnecessary stress for an elderly customer. Suzuki SA must intervene, hold the dealer accountable, and ensure this behavior never happens again. #SuzukiKokstad #PoorService #CustomerRights