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Brandon B

1 reviews | Active since Mar 2019

26 Mar 2019, 08:14

Suzuki Ipop does not Care! Their admin is pathetic

Suzuki Ipop in Rosettenville has been giving me the runaround for their Mishap.

I bought a Swift in November brand new. Temp license was close to expiring at 16 December and I emailed them that it was about to expire. No feedback. Got ticket from police due to the temp license expired on 22 December.

Only got my Plates and license disk in January. Emailed the ticket to their relevant department for Payment. No feedback or proof of Payment received all the Way till late February after constantly following up. About to breach the payment window for ticket where I would be summoned to court.

I got phoned saying they cannot provide proof that the ticket it paid and I need to pay and fill in a reimbur*****t form. Filled in and paid. Constantly following up. It's now End of March with still no Reimbur*****t received. I constantly followed up every step of the way. It has been 4 Months now since I bought my car and I still have to deal with this Headache. It is ridiculous and pathetic that this is the way their Customers are treated.

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Brandon B's update28 Mar 2019, 07:48
Reviewer Update
I am unable to edit or Remove this post, so as an Edit I will comment. I reached out to management of Suzuki Ipop and they were able to sort out the issue and reimburse me for the money owed within the day. I am still very happy with my car. Just wish I didn't have to go through the headache. If I could I would change my Review to 4 stars now as the rest of the aspects were all properly handled