Suzuki giving me the run around

Hello Hello Peter Please find the round about regarding an issue Suzuki regarding the vehicle whereby the car I still under warranty. Also find attached whereby the car been to the dealership am still having the around. Please send me relevant paperwork where by I can fill in and submitted. Harish From: Harish Budhoo [Fidelity-ADT] <***> Sent: Wednesday, 26 July 2023 1:18 PM To: Liezaan Diergaardt <***> Cc: Sarah Meko <***>; ~Customer Care <***>; Mbali Njokweni <***>; *** Subject: RE: Damaged Front Head Lamps | Suzuki Durban | Mr.Harish Budhoo | S-PRESSO1.0 GL+ MT | MA3RFL41S***6 | ND 920-247 | CSN~ 8395 | Hi Liezaan Hope you well I really cant understand why is there delay and the run around is to concern to the customer services to ensure that client is happy even thou the car still under warranty . After speaking to Mbali there wasn’t enough info submitted ,so doesn’t the Dealership know what needs to be submitted. Also knowing that the car is still under warranty. Even thou that the car been 3 times to the dealership what poor services. I have even spoken to Dave the dealership principle still I have got any feedback. Best let log a complain on hello Peter and ombudsmen am 100% I get some sort off quick service. I didn’t buy this vehicle to have the run around. Harish From: Liezaan Diergaardt <***> Sent: Wednesday, 26 July 2023 12:57 PM To: Harish Budhoo [Fidelity-ADT] <***> Cc: Sarah Meko <***>; ~Customer Care <***>; Mbali Njokweni <***> Subject: RE: Damaged Front Head Lamps | Suzuki Durban | Mr.Harish Budhoo | S-PRESSO1.0 GL+ MT | MA3RFL41S***6 | ND 920-247 | CSN~ 8395 | Good day Harish Trust you are well. This email is to acknowledge receipt of your case logged with us. As you are aware, the dealer has loaded a warranty claim, which was rejected. Kindly note that I will further investigate the reason and also escalate this to our aftersales manager for he’s review and revert to you during the course of this week with feedback. Regards, From: Harish Budhoo [Fidelity-ADT] <***> Sent: Wednesday, July 26, 2023 9:22 AM To: Mbali Njokweni <***> Cc: Liezaan Diergaardt <***>; Sarah Meko <***>; ~Customer Care <***> Subject: RE: Damaged Front Head Lamps | Suzuki Durban | Mr.Harish Budhoo | S-PRESSO1.0 GL+ MT | MA3RFL41S***6 | ND 920-247 | CSN~ 8395 | Good day Mbali Thank you for you response hoping this gets resolved sooner. Harish From: Mbali Njokweni <***> Sent: Wednesday, 26 July 2023 9:11 AM To: Harish Budhoo [Fidelity-ADT] <***> Cc: Liezaan Diergaardt <***>; Sarah Meko <***>; ~Customer Care <***> Subject: RE: Damaged Front Head Lamps | Suzuki Durban | Mr.Harish Budhoo | S-PRESSO1.0 GL+ MT | MA3RFL41S***6 | ND 920-247 | CSN~ 8395 | Good day Mr Harish Budhoo I hope all is well and thank you for the below email. Kindly note this email serves as reference to our telephone discussion dated 25/07/2023, relative to your vehicle concerns. Please be advised ticket (8395), has been logged and assigned to a Case Manager (on copy) and herewith her contact details: Name & Surname: Liezaan Diergaardt Tel: ***Email Address: *** @Liezaan, will be in contact with you in the next 24 working hours. NB: Please reply to ALL Trust the above is in order. Humble Regards From: Harish Budhoo [Fidelity-ADT] <***> Sent: Wednesday, 26 July 2023 07:54 To: ~Customer Care <***> Cc: ***; ***; ~Customer Care <***>; ***; ***; ***; ***; ***; *** Subject: RE: Morning Please find attached pictures. As to when water is being poured over the head lamps and you can see the mist. Harish From: Harish Budhoo [Fidelity-ADT] <***> Sent: Tuesday, 25 July 2023 12:57 PM To: *** Cc: ***; ***; *** Subject: Good day We bought a Suzuki s-presso 2021 model in May 2022. The car is under warranty. We had a problem with the front lights and made arrangements to have it checked. According to Suzuki Durban (Chris Hani Road) , a report was sent to Suzuki Africa. After speaking to Devan from the dealership, he mentioned that there no cracks or any damages to the front head lamps. The dealership says that it is mist which is common. WOW I have never heard such nonsense . The car has been taken in 3 times and still no joy. I have spoken to Suzuki SA Ref – 8395 and am awaiting feedback. It is shocking to buy a new vehicle and to have issues like this. Why should the customer be the one running around this should have been fixed. I will allow Suzuki to give me proper feedback. If this is not sorted out then I will be forced to take further action through ombudsman and hello peter. I am requesting a full report from the dealership that was sent to Suzuki SA. ND 920-247 VIN – MA3RFL41S***6 Thank you Harish Budhoo