Suzuki George total incompetence

I have a Suzuki Vitara 2020 model. Last year the aircon stopped working (it was only 2 years old). I had it re-gassed, and it appeared that the condenser had a leak in it. Musical Cars checked the system and said this part was already being ordered, therefor in such a new car it is actually a faulty part.

I called Kenilworth Suzuki to try to have it repaired. They said they would have to assess the car first (I was living in Cape Town at this time). I took it to them, waited the 6 hours, and was told that the compressor had a leak (nothing new here). They said they would order the part but it would take around 3 weeks to arrive. I was moving to Plettenberg Bay in this time, so I asked if a branch in that area could do the replacement. They said each Suzuki outlet has to do its own assessment but that we could try to arrange something.

Unfortunately, Suzuki George said that they could not use the assessment of Claremont, and I would have to bring the car in to be assessed (again). I had explained the whole story, saying we knew exactly what was wrong, where the leak was etc, but they said that their technicians have to assess it. I could only get a booking in early April. I did the two hour drive (left the farm at 5:30am), got there at 7:30am. I waited until 3:45pm to be told that they couldn't establish the fault, as they would need to put dye into the system and I would have to pay for it.

Yes - this is correct - I told them EXACTLY what the fault was, where it was, at no point was I told I would have to pay - not when I spoke to them on the phone, not when I explained it to the service consultant. They knew what the problem was and how they would need to test for it, and they did and said absolutely nothing. I was told that I would have to book the car in AGAIN so that they could put the dye in. The round trip was 13 hours - 2 hours there, an entire day waiting, 2 hours back. And I'm told that I will have to do it again due to their total lack of competence - and then I would need to do it a THIRD time to actually fix the problem - bearing in mind this would actually be the FOURTH visit as Kenilworth already have assessed the problem - after Musical Cars had originally diagnosed it in 5 minutes flat.

I have honestly never encountered such a disappointing level of service or total lack of it. I'm now sitting with a car that I need to sell, but cannot do so until it is repaired, and I now just wasting time and money with people who cannot, or will not, do their job.