Suzuki Fourways and Suzuki South Africa Pathetic service

Pathetic is too nice a term to describe the service from Suzuki. I checked my car in a week ago ( Thursday 30 March 2023) and was told it was a faulty fuel injector problem. The car is still under warranty. On Tuesday I started following up with Suzuki Fourways but held on for hours to get hold of someone in the service department. I left a message as well on the one occasion I got through, but no one called back. After eventually driving there out of sheer frustration I was told Suzuki head office had requested more information before approving the repair and they would call me the next day. Guess what - no call from Suzuki Fourways!! So I start calling them again. I also sent an e mail to Suzuki customer care who rep**** the next day. Shortly after that I get a call from Suzuki Fourways but I’m in a meeting and ask them to call back in 5 minutes. Guess what - no call back. So I start making calls again, hold on for hours, no one answers. Eventually I ask lady at reception to walk over to that department and give them a message to call me. I eventually get a call to say the car had run out of petrol and I need to fill it so they can fix the car. Customer care has also called me to say they spoke to the Dealer Principal, he told them that I did not contact him so they are not responsible - the last call I made to Suzuki Fourways yesterday I asked to be put through to him. Guess what - the phone rang so long I went through to his voice mail where I left a message, do you think he even bothered to listen to his voice mails. I WILL NEVER buy another Suzuki if this is the way they treat customers It’s been a week now and still no news on the repair. I’ve had to cancel my Easter Weekend trip as I don’t have a vehicle