Suzuki Clearwater - Fit their customer profile or you won't get helped!

I've been to this branch twice in the past 2 years and the service was non-existent.

First visit (Nov-2022): 1. Went in to look at the Vitara Brezza and was met by a very unpleasant salesman who didn't want to help 2. Maybe my wife and I didn't look the part of a customer!?!?! 3. I raised this on the Google review in the hope someone would contact me but guess what, nobody did

Second visit (Today - 27-Jul-2024): 1. Thinking things may have changed, I went in to look at the Fronx 2. As I walked to the entrance, some lady sitting on the steps (and playing on her phone) asks if I'm here for a new and used vehicle - no uniform, just someone in casual clothes. I mentioned new and she just told me to go around. 3. As I walk in, there was no receptionist so I just walked in and was hoping someone would help me but it was difficult to know who was a salesman versus a customer 4. So I continued to look around the cars and didn't see the Fronx, unless I missed it 5. I probably spent about 15mins going through a couple vehicles hoping someone would notice me and come to assist but this didn't happen. 6. Realising I am wasting my time, I went back to my car and called the reception and asked if anyone is working today. I highlighted my frustration to this lady who was apologetic but it honestly didn't matter at that point. 7. I asked for the dealership manager, and the receptionist mentioned that they are not available and then transferred my to the sales manager, who was busy with a customer. 8. The call was picked up by a Charlene who advised me of the above. 9. Again, I highlighted my experience, and told her how this branch has zero customer experience! She then asked if I can come back because, "I'm good with customer experience" - more or less in those words and then asked for my details to be called back. 10. After a couple statements, and me stating I am going to Toyota, she mentioned, "good luck with your purchase" and I closed off with, "good luck with this branch's bad customer experience" 11. There was an attempt to call me about an hour or so later but I cut the call.

Why am I telling you this? 1. Suzuki has incredible cars, which I wanted but am SERIOUSLY put off 2. I came in wanting to buy the car cash and hopefully get it delivered within the next 2-3 weeks. 3. This branch's display of customer experience is beyond pathetic. 4. Maybe I just didn't look the part or was I not part of a certain look and feel. 5. Maybe because I wore my shorts, jacket and beanie, maybe I should have shaved, maybe I was not the right gender, race, height, size, etc. which didn't warrant me a single, "Hello, I will be with you in a moment OR after I assist this customer"

This branch should be ashamed of itself!