CM
Collens M

1 reviews | Active since Dec 2023

26 Jul 2024, 09:25

Suzuki Auto South Africa failing to help me, since Suzuki Burgersfort cannot respond to emails and call.

Problems that experienced after servicing the car at Suzuki Burgersfort Serviced Centre: Suzuki Burgersfort Date Booked: 19 July 2024 Payment Method: Cash Car Registration: HD07HNGP VIN NO: MA3EWB53S**********9 On the above date,after service,I have experienced the following 1. While putting the car on drive mode,it made a very loud noise . This was experienced in the presence of the receptionist management and the technicians. They further said it is the wheels since water affected them after washing. 2.During drive off,meanwhile applying breaks. The car makes an irritating noise to date. Yet they said they fixed,I even drove around with the technician on the 20th of July 3024. 3. On the 23th of July 2024. The car gave a signal and according to the receptionist. It is gearbox light. 4. According to the receptionist I'm liable to pay for fixing the problems,that occurred prior the service. 5. The payment of about R900,is for Disgnosing the car. Which highlights that,they serviced the war without Dignostic report. NB: I did not experience all this problems prior service. Kindly intervene and resolve the matter accordingly.

Additional informationto report: Suzuki Auto South cannot assist me. Since Suzuki Burgersfort cannot respond to there emails and take their calls. Communicated with First Call Resolution Customer Care and Case Manager Customer Care Even today dated 26th of July 2024. Not help provided,despite my efforts to follow up. Not even Curtesy Car provided

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