Shocking service

On the initial credit rating and approval some un qualified person made a mistake and advised my wife she is black listed. Any person would wish to have a credit record like her's.She was called in and advised with some poor excuses that this was a fault they made.She was promised a full tank of petrol on the day of delivery to make up for the inconsiderate way this was treated , on arrival this still had to be done my wife had to drive with them to the gas station to fill up the tank.Failure on promises again.The trade in that was done (VW Polo VIVO) was not timelessly settled and caused havoc with my wife's bank. We were contacted several times after we already had the new car that the polo is still not settled. I spoke several times to Willie and the FNI at the branch and we were advised this will be resolved.Still an issue the Polo apparently was only settled on the 31st of April more than a month ago, and then even this was settled below the agreed trade in value. In the interim my wife had to endure continuous phone calls from the bank and she paid penalties on the debit order for the POLO not going thru. This is just a part of the problem the rest was emailed to Suzuki SA.