********** Service Suzuki

Bought a Swift for my son car very nice and happy with it in fact have 2 Swift as more than one kid. Car is taken to Suzuki for service and only Suzuki. We complain car loses power and jerks they say checked finds nothing wrong if it does again bring back. The problem remains intermittent until next service. Again same complaint with similar answer but say it can be in fuel tank. 2 days after service car loses power and struggle with gears. Taken to Suzuki they clear dirt from steering rack that affected the gearshift (farm road) and say will look at petrol pump at later stage may be dirty power loss. 2 days car loose power taken back to Suzuki they strip and say new petrol pump after 1 1/2 weeks and on back order need to replace at cost of R11500, 00 I collect petrol pump and test nothing wrong. I say don't replace reassemble will collect. Rude workshop manager shout at my son he is not talking to him and I step in and calm situation due to son beiin young and car in his name workshop manager thinks he not to be respected and treated as a client. Some work not done on car and baseplate sent back and tied with cable ties. I drive the car in limp mode to workshop to assess problem. Replace sparkplug and clean air filter car is running smooth without any problem. The conclusion is they would have charged R11500 for non existing problem and 2 it seems plugs and air filter has never been changed with service. Report to Suzuki South Africa the focus on the fact of argument I was present and my son correct as I felt the same and Suzuki South Africa response is they provided solution that was refused (replace fuelpump at R11500 that was not the problem) and must resolve with dealer prinsipaal. Did visit dealer Prindipal not there and left number now more than 3 days still no response. Problem is never got parts back seems has been charged for work not done on service (sparkplug and air filter) dealer nor Suzuki SA takes responsibility. This in Vereeniging dealership. Note I love the car and product but service and backup via Suzuki SA **********.