Richard’s bay Suzuki awful and mean customer service

Warranty department the lady is not a reliable one I told her my issue with replacing the N from Fronx that went missing in January yet I went into Richards Bay outlet to get the matter resolved they said to wait for mid February they would call and never did. Now I consulted my salesman in Eshowe whom organise everything then the same lousy Richard’s bsy said I should call and I did whilst walking a long distance to my car in the parking lot, she inconvenienced me by hanging up my call using my own airtime before I could supply information she needed. The next lady Judy called after Bongani only decent person I’ve spoken to had Judy call me, Judy without even consulting higher up on the replacement of the letter N from the FRONX logo on my car said it won’t be replaced despite trying to explain my story. There is poor mechanical sense as they have used poor quality glue of sorts to have that logo glued onto the glue. The day it went missing it was 40 degrees hot and the rest of the logo was literally moving if you moved it showing that it was not securely fit with suitable material to keep it intact through all weather conditions. There still aren’t any dent marks to show it had been tampered with but a poor quality manufacturing fault along with the worst customer service in Suzuki Richards Bay outlet. The ladies that were on the other end of the line were just *********** and the one whom hung up on me was the most rudest customer service person ever. I’m with a minor problem that’s become a complete nightmare from driving to them and getting a run around to being told to call after a in house visit. They are seemingly unaware of how to treat clients with kindness, respect and empathy with the crisis we get faced with unplanned unprovoked and already distressed they further kill us off with their awful misrepresentation of Suzuki.