Replacement Parts - Suzuki SX4

Took my Suzuki SX4 vehicle on the 19th Nov 2019 on a tow truck to service centre at Suzuki Jhb South (Rosettenville) to have a mechanical issue checked out and after diagnostic was done I was informed that my engine mountings is damaged due to wear and tear (previous review done on insurance company that give me issues during claim period) Parts had to be ordered and I was phoned on around the 29th November that parts was received and during fitment it was discovered that an additional part required replacement but same had to be ordered This part was ordered and I waited with no call to keep me in the loop on progress from Suzuki I initiated a call the week before Christmas and was told by Service Manager that the part has still not arrived but they will phone me when my car is sorted The Monday before Christmas I phoned again and part was still not in the country On the 30th I submitted an email and received a response from Service Manager that the incorrect part was received and they've ordered the correct one and my response back was now my wait is even going to be longer as I hoped that I could get my car before the New Year in my initial mail I requested for an updated invoice of my outstanding balance owed less the 50% already paid for the initial parts, even after a 2nd email on the 2nd requesting still for the invoice as well as asking whether it was possible for a courtesy car to be extended to me, my emails are being read by the SM but no response whatsoever.... This year I'm settling the outstanding debt on the car and you can be rest assured I'll be cutting all ties with Suzuki as I feel there is is no aftercare service from them to retain and render customer service when needed Pathetic Service to say the least!!!