1 reviews | Active since Apr 2014
Poor service on second hand vehicles
I recently purchased a second hand VW Kombi trough Suzuki Bryanston. The sales person promised me the vehicle was in very good condition, due to the location of the dealer, I could not view the vehicle at any time. I made arrangements to coincide the viewing/test drive with a business meeting in Jhb. The meeting finished earlier than scheduled and upon arrival I was informed that the vehicle is not available for the test drive as it was used to deliver the drivers to collect vehicles, but was once again promised that the vehicle is in \very good condition"and was send a couple of photos that evening. The vehicle was purchased and delivered in Mpumalanga. Shortly after delivery a host of problems were evident: both the cup holders (in the front of the vehicle) are broken"
This email serves to confirm that we have received your complaint submitted on Hello Peter.
Unfortunately with this being a used vehicle and also non-Suzuki, our jurisdiction is very limited with regards to the handling and resolving of your complaint.
However, please note that we will make contact with the Dealer Principal of our Bryanston dealer to advise them of the issue and request they contact you immediately to facilitate the resolving of your concern.
Trust you find this to be in order.
This email serves to confirm that we have received your complaint submitted on Hello Peter.
Unfortunately with this being a used vehicle and also non-Suzuki, our jurisdiction is very limited with regards to the handling and resolving of your complaint.
However, please note that we will make contact with the Dealer Principal of our Bryanston dealer to advise them of the issue and request they contact you immediately to facilitate the resolving of your concern.
Trust you find this to be in order.