Poor service from Suzuki Northcliff

In January this year I took my car to Suzuki Northcliff for a routine service. I was contacted by the service manager who told me that one of the shock absorbers was leaking. He told me that if I wanted it replaced, I could do so the following Monday. I told them to go ahead. I took my vehicle in on the Monday. I told them I needed the vehicle as soon as possible. When I had heard nothing by early afternoon, I phoned them and was told they were still waiting for the part. They had several days in which to order the part but waited until that day to order it. So I only received my car late that day. Also, when I looked for my little toolkit that I kept in my car, it had disappeared. So annoying. Also, they did not contact me as they undertook to do when my vehicle was ready. I had to keep on phoning them for progress. I will not take my car to Suzuki in Northcliff again.