WC
Wade C

1 reviews | Active since Nov 2014

15 Mar 2016, 14:16

Poor pathetic customer service from Saleslady

I have been in contact with Cherise van der Berg regarding a vehicle which I was considering purchasing. I advised Cherise in numerous emails that I would be looking at my budget and will keep her informed. Cherise has tried to contact me on a few occasions and I have been unable to take her calls due to meetings etc. On the 14th and 15th of March i received numerous impolite, bad mannered and uncouth whatsapp messages from Cherise, when I could not return her calls about the car. She accuses me (THE CUSTOMER) of not having \common decency\" \"you show disrespect\" How can she speak to a customer like this? Suzuki, you need to urgently give this lady some training on how to deal with customers. She cannot, under any circumstances be sour about a customer who hasn't had time to return her calls. Please train this lady Suzuki, or you will lose more customers. I for one, will now never support your brand. Ever."

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Replies (1)
Suzuki Auto South Africa
Suzuki Auto South Africa's reply29 Mar 2016, 08:21
Official
Hello MrWAC,

We are aware that Cherise has made contact with you and has apologised to you for the way in which you were treated.

Suzuki Auto SA apologise for the inconvenience caused to you.

Kind regards,
Suzuki Auto SA