Poor customer service

I am extremely disappointed with the Suzuki Newcastle KZN dealer. Their poor customer service is making me reconsider my loyalty to the Suzuki brand.

I requested a quote from the parts department and was initially assisted by Siya on Tuesday. By Wednesday, Siya informed me that he was off sick and advised me to call the branch for assistance with ordering my parts. When I called, I was assisted by an *********** lady named Subashnie. I specifically asked her to check if they had the parts in stock at the warehouse before I made a deposit. She confirmed they had the stock and provided me with the dealer's banking details.

Today, Thursday, I received a call from Siya stating that they did not have the parts in stock at the warehouse and suggested I request a refund. I requested my money back before 12 noon as it was still early in the morning. However, Siya only got back to me after 12 in the afternoon to check if I had received the refund, which I had not. He referred me to the accounts department, where I was told by a lady named Marjorina that I would not receive my refund. She even suggested I call my bank's ***** department if I wanted to pursue the matter.

This is not the first time I have experienced poor service from this dealership. Last year, the same lady refused to give me a refund after they sold me an old spark plug.

The service from Suzuki Newcastle KZN dealer is consistently unacceptable, and it has left me deeply frustrated and dissatisfied.