Poor customer service

I am writing to express my deep dissatisfaction with the service I received at your dealership in Newcastle, KZN. In December, I purchased four spark plugs, only to discover that one was old and used upon reaching home. Despite promptly notifying the sales representative with photographic evidence, my inconvenience was acknowledged with an apology.

Due to the considerable distance of 50 kilometers from the dealership, returning the faulty spark plugs was impractical, leading me to purchase replacements elsewhere. On January 5th, when I attempted to return the substandard spark plugs for a refund, I was informed that the process required approval from the owner of the Audi and VW dealership in Newcastle. This delay is both frustrating and inconvenient.

Furthermore, the manner in which the manager at Suzuki handles customer interactions lacks the expected level of respect. I urge you to address these issues promptly and provide a resolution to restore my confidence in your dealership's service.