Poor and disrespectful service received

<p>I received a very poor service at at Suzuki Centurion select auto on the 12th of May 2016 when I was booking my car for service.</p> <p>I booked my car for service and also requested a quote for brake pads and disc and I was charged double labour for that. 1st labour was for service and the 2nd labour was for changing the brake pads and disc, when I asked why they charged me double labour the service consultant told me it is the company policies or Suzuki policies hence they are doing it like that.</p> <p>Later on the day the consultant called me and told me they do not have the disc on stock and I have to pay beforehand for them to make an order for the disc on which I fought the paying beforehand because it didn’t make sense, they finally agreed on ordering the disc. They asked me to bring the car to them the next day to change the disc and brake pads, I did and the whole day no one called me at all. I went to them at around 16:45 and guess what they didn’t do anything to my car at all and all this time I have been waiting for them. I was late to collect my kids from aftercare because of this.</p> <p>When I asked why nothing was done, they told me they only found one disc instead of two; whey tell me to bring in the car in the first place if you do not have the right products and why did they not communicate that to me.</p> <p>One of the consultant promised me that he will come fetch the car from me the next day again, go work on the car and bring it back to me personally and I heard nothing from him until today.</p> <p>The service that I am received really sucks and I do not think I will ever want to buy Suzuki cars or have any dealings with Suzuki.</p> <p>Important: I was charged double labour for the work that was never done.</p>