Pathetic Suzuki Customer Care

I bought a brand new Suzuki Vitara 1.4 Turbo in July 2020. Last week I took the car in for it's 15000km service. The car comes with a 60000km service plan.

To my horror the service consultant informed me that the turbo engined Vitara's need to be serviced every 10000km. After some discussion it was agreed that the dealership would perform the 10000km now but I would be charged for it and then I will take my car back in at 20000km and the service plan will kick in again.

When I got home I decided to do some investigation. I looked at the service booklet and it states that Suzuki cars need to be serviced every 15000km, absolutely no mention that turbo engined cars need to be serviced every 10000km. I then decided to look at the brochure I downloaded off their website when I bought the car for any indication, again absolutely no mention of turbo engined cars need a service every 10000km.

I lodged a complaint on there website stating the above and requested a refund. After ignoring me for 24 hours they send me an email stating what I already "now" know that turbo engined Vitaras need to be serviced every 10000km.

The amount I paid for the service was relatively low but apparently it will seriously dent Suzuki Auto South Africa's net profit for the year.