NEVER BUY A SUZUKI - ABSOLUTELY SHOCKING AFTER-SALES SERVICE OF PARTS

NEVER BUY A SUZUKI - SHOCKING TOTAL QUALITY MANAGEMENT AND AFTER- SALES SERVICE OF PROVIDING PARTS In March this year, I was involved in a vehicle accident, which was not my fault, but resulted in damage to the value of R40 000 to my one year old vehicle. The panel-beaters ordered the parts more than a month ago and to date , the panel-beaters and I are still waiting for the parts and the correct feedback. It is appalling that I have, to date, been more than a month without my new vehicle, and by the time the vehicle is eventually repaired, it could be another month, as the the panel-beaters are still waiting for the parts.

This state of affairs is the direct result of a total lack of infrastructure and poor management systems that are in place. The latter has resulted in the inability of Suzuki to supply the panel-beaters with the required parts within a reasonable time. I will never buy a Suzuki again as their are many other great performing cars and manufacturers on the market, that can provide the parts within a reasonable time and I urge all consumers looking for a car to purchase, to look at other brands before ever considering a Suzuki, because when things go wrong with your vehicle, Suzuki cannot satisfy the basic needs of the user of a vehicle, namely to supply the parts within a reasonable time, which is expected from a reputable car manufacturer.

There failure in this regard has inconvenienced me as I am dependent on my vehicle to get to my work. I had an eye operation a year ago and that was the reason for purchasing this car, which increased the quality of my life.

What a disappointment Suzuki has been! Suzuki should actually hang their head in shame for their poor service delivery.