ITS ALL ABOUT A SALE

I would like to address my dissatisfaction from a recent service, done on the 8th of November. The start of the process to get my car serviced was 100% My issue is as follows: • 1ST ISSUE (Disregard of a request) I have been battling to get my clock on my vehicle set to the correct time. On dropping off my vehicle on the 8th of November – I made a point of mentioning this to the lady who assisted me with paperwork. When I collected my car that afternoon – it was not done. • 2nd issue SERVICING : As I was not 100% sure if my car was to go in at 15 000 or 20 000 – and along with the hectic lifestyle most of us have, my car only went in for its 1st service 19 000kms roughly. On collecting my car from Suzuki Northcliff, I was told that because I was 4000 over .. I could not have the 1st service but instead, the 30 000KMS one was done. So in point-blank words, told I can't bring my car in when it reaches 30 000k as my first service now replaced that. I was not aware I would lose service and how strict SUZUKI was ..... in this regards? not fair at all - because being a Hyundai car owner for 18 years - that was NEVER an issue. Absolute nonsense! Out of service plan (query): Then based on point 2 – I was told I no longer have a service plan this was the last one covered. I said when I bought the car at Ipop Jhb South – I requested that I have a 60 km service plan when purchasing the vehicle. She said don’t worry madam I will follow up for you and get back to you on Monday. To date no one has contacted me., except an call center agent from Suzuki wanting me to purchase some added value service. Really?

Being in the service industry myself I know what is satisfactory and what is not. so in short after getting no response I contacted the sales rep who sold me the car - and he said he has proof I signed a document saying I understood everything. Well done for the observation KUDU, I did. However on signing your checklist - NOWHERE does it say I signed for a 30kms service plan. It's confidently not specified and vague.. so of course, I never picked that up.. till the 8th November.

So to conclude: Overall you can succeed in disappointing a new customer on every level. Great car - terrible customer service - thank you for making me regret my purchase and being part of the SUZUKI Brand